Sussex's Damp & Masonry Specialists

Expert diagnosis, honest advice and lasting repairs across Worthing, Chichester, Horsham and Littlehampton. We find the real cause - not just the symptoms.

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01903 713053, or write to us at Coastal Wall Ties Ltd, 18 West Head, Littlehampton, BN17 6NP or email us at enquiries@coastalwallties.co.uk and we aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

A Leading Specialist in Damp and Masonry

With Five Star Reviews across West Sussex and Hampshire

Our Coverage Area

Based in Sussex, we cover the towns and villages in West Sussex and Hampshire, including:


Worthing


Chichester


Horsham


Littlehampton


Bognor Regis


Brighton

Need help?

Call us for a no obligation chat. We'll tell you honestly whether you need a survey or a specialist and who to call if it's not us.